# Knogents — Technical System Specification & Knowledge Base Index
Official URL: https://knogents.com
Primary Entity: Knogents (SaaS Platform)
Category: AI Customer Support & Autonomous Business Agent Software

## 1. System Overview
Knogents is a multi-tenant SaaS application that enables organizations to deploy AI-driven customer support agents trained on proprietary business documents. The platform indexes public websites, XML sitemaps, PDFs, Microsoft Word documents, and tabular data (Excel spreadsheets and CSVs), and makes them queryable via Retrieval-Augmented Generation (RAG).

## 2. Technical Architecture
- **Vector Storage**: PostgreSQL with the pgvector extension for cosine similarity searching (`<=>`).
- **Embedding Generation**: Dense vector embeddings computed over normalized text chunks.
- **Tenant Isolation**: Strict isolation by user identifier and chatbot identifier on all database queries and vector distance lookups.
- **Chunking Strategy**: Document text is split into semantic paragraphs, while tabular spreadsheets (XLSX, XLS, CSV) are parsed into formatted markdown tables preserving headers and column associations.
- **Context Injection**: Retrieved passages meeting similarity thresholds are injected into system prompts with strict instructions to answer only using retrieved facts and to output source citations.
- **Inference Engine**: Cloud-hosted high-throughput LLM cascade producing streaming and non-streaming responses.

## 3. Data Ingestion & Crawling Specifications
1. **Website Ingestion**:
   - Accepts root domains, specific paths, or XML sitemap URLs.
   - Crawls linked pages within the same host domain up to plan character limits.
   - Extracts readable text, strips boilerplate scripts, navigation bars, and style blocks.
   - Calculates SHA-256 hashes to detect content modifications during recurring sync cycles.
2. **Document Ingestion**:
   - PDF (.pdf): Text extracted page-by-page.
   - Microsoft Word (.docx): Extracted with structural paragraph preserving.
   - Plain Text (.txt) and Markdown (.md): Directly segmented.
3. **Spreadsheet Ingestion**:
   - Formats: .xlsx, .xls, .csv.
   - Converts rows and columns into markdown table representations so structured records can be retrieved accurately in vector space.

## 4. Client Integration & Embed Methods
- **Widget Script**: Zero-dependency JavaScript snippet loaded via `<script src="https://knogents.com/embed.js" data-id="{AGENT_ID}"></script>`.
- **Styling**: Configurable primary colors, launcher icons, welcome messages, and prompt chips.
- **Platform Support**: Any standard HTML web page, Shopify, WordPress, Webflow, Squarespace, Wix, React, Next.js, and Vue.

## 5. Subscription Plans & Resource Limits
- **Free Plan**: $0 / ₹0 — 1 Agent, 100 messages per billing cycle, 30,000 characters storage, monthly auto-sync.
- **Basic Plan**: $39/mo / ₹2,999/mo — 2 Agents, 1,000 messages per month, 150,000 characters per agent, weekly auto-sync.
- **Standard Plan**: $59/mo / ₹4,999/mo — 6 Agents, 3,000 messages per month, 500,000 characters per agent, daily auto-sync.
- **Enterprise Master Plan**: $199/mo / ₹19,999/mo — 100 Agents, 100,000 messages per month, priority support.

## 6. Factual Questions & Technical Clarifications
- **What is Knogents?**
  Knogents is an AI customer support platform that builds automated agents trained on company documentation and websites.
- **How does Knogents minimize hallucination?**
  Knogents grounds responses in retrieved chunks from the customer's own uploaded documents and crawled URLs. Responses are constrained to factual context and provide source citations.
- **Can Knogents read Excel spreadsheets?**
  Yes. Knogents parses Excel (.xlsx, .xls) and CSV files, converting rows and headers into structured markdown for semantic retrieval.
- **Does Knogents support automated re-indexing?**
  Yes. Knogents provides an automated synchronization engine that re-crawls connected websites on daily, weekly, or monthly intervals depending on the active subscription.

## 7. Canonical Links
- Website: https://knogents.com
- Customer Support Solutions: https://knogents.com/ai-customer-support-agent
- Agent vs Chatbot Architecture: https://knogents.com/ai-agent-vs-chatbot
- Real Estate Solution: https://knogents.com/ai-agent-for-real-estate
- Comparison with Chatbase: https://knogents.com/knogents-vs-chatbase
- Comparison with Tidio: https://knogents.com/knogents-vs-tidio
- Contact: https://knogents.com/contact
- Privacy Policy: https://knogents.com/privacy
- Terms of Service: https://knogents.com/terms