Support & Communications
Contact Us
Have questions about Knogents, need technical assistance with your AI agents, or require billing and merchant support? We are here to help.
Customer & Technical Support
For questions regarding agent ingestion, widget embeds, platform troubleshooting, or API integrations.
Support Email
[SUPPORT EMAIL]Corporate & Registered Address
Official entity details and physical location for correspondence.
Legal Entity: Knogents
Address: [REGISTERED ADDRESS]
Response Timelines & Hours
Our customer support and engineering teams review incoming messages continuously. Typical response windows:
- Technical & Billing Inquiries: Typically acknowledged and addressed within 24 to 48 hours during business days (Monday through Friday).
- Critical Platform Outages: Monitored 24/7 with prioritized engineering triage.
- Refund & Cancellation Requests: Handled by our billing team within 3 to 5 business days.
Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000 and consumer protection guidelines, any grievance or concern regarding content, privacy, or terms may be addressed to our designated officer:
Grievance Officer: [GRIEVANCE OFFICER NAME]
Officer Email: [GRIEVANCE OFFICER EMAIL]
Postal Address: [GRIEVANCE OFFICER ADDRESS]
Grievances are acknowledged within 48 hours and investigated promptly.