Refund & Cancellation Policy
At Knogents (operated by Knogents), we strive to provide transparent, reliable, and high-performance AI solutions for businesses. This Refund & Cancellation Policy outlines the guidelines, timeframes, and procedures for canceling your subscription and requesting refunds for our software-as-a-service plans and credit add-on packs.
Our commercial transactions and payment processing are facilitated through our authorized payment partner, Razorpay.
1. Subscription Cancellation
1.1 Cancellation at Any Time: You may cancel your Knogents recurring subscription at any time. You can initiate cancellation through your account dashboard under Settings > Billing or by contacting our billing support team at [SUPPORT EMAIL].
1.2 Timing of Cancellation: To avoid being billed for the next recurring cycle, your cancellation request must be submitted before your next scheduled billing date.
1.3 Post-Cancellation Access: When you cancel your subscription, your account will remain active with full access to your plan’s features, AI agents, and remaining message credits until the conclusion of your current paid billing period. At the end of the paid period, your account will automatically transition to our Free tier or be deactivated in accordance with your instructions.
2. Refund Eligibility & Windows
Subscription Refund Window:
If you are dissatisfied with your paid subscription, you may request a refund within [REFUND WINDOW] of your initial subscription purchase date. Refund requests submitted outside of the designated [REFUND WINDOW] are evaluated on a case-by-case basis at our sole discretion.
2.1 Message Credits & Add-on Packs: Message add-ons, extra agent seats, and one-off usage credits are consumable digital services. Once message credits have been substantially consumed by your deployed chatbot to generate live AI completions, they are non-refundable. For unconsumed, erroneously purchased add-on packs, refund requests must be submitted within [REFUND WINDOW] of the transaction.
2.2 Free Plan & Trials: Our Free plan enables prospective customers to thoroughly test the agent studio, crawling features, and widget embeds before purchasing a paid tier. We encourage all users to leverage the Free plan to ensure our technology fits their business needs prior to upgrading.
2.3 Policy Violations: No refunds will be granted if an account is suspended or terminated due to a violation of our Acceptable Use Policy, fraudulent activities, or illegal scraping of unauthorized third-party domains.
3. How to Request a Refund
To submit a formal refund request, please email our billing department:
- Your registered Knogents account email address
- Razorpay Payment ID / Transaction Reference
- Invoice date and purchase amount
- Brief explanation of the reason for your refund request
Our billing team will review your request, verify account usage against our telemetry logs, and notify you of the outcome via email within three (3) to five (5) business days.
4. Processing Timeline & Payment Method
Approved refunds will be processed directly through Razorpay to your original method of payment (credit card, debit card, UPI, or net banking).
Once initiated from our side, refunds typically reflect in your bank account or payment statement within 5 to 10 business days, depending on your financial institution’s processing timelines.
5. Billing Inquiries & Merchant Support
If you have questions regarding this policy, experience an unexpected charge, or need billing clarification, please reach out to us before initiating a bank dispute: