Terms & Conditions

1.1 Age & Authority: The Service is exclusively a business-to-business (B2B) platform. You must be at least 18 years of age and legally capable of entering into binding contracts under applicable law to register for an account.

1.2 Account Security: You are responsible for safeguarding your login credentials (email and password or Google OAuth account). You must notify Knogents immediately of any unauthorized access or security breach regarding your account. Knogents cannot and will not be liable for any loss or damage arising from your failure to maintain credential confidentiality.

1.3 Team Workspaces: While the platform database contains schema structures designed for multi-user team member collaboration (project_members), this feature is currently disabled in production. Each account operates as a single-user tenant workspace until team sharing is formally made available.

2.1 Subscription Tiers: Knogents offers Free, Basic, Standard, and custom subscription tiers. Each tier provides an allocated number of active AI agents, crawled data limits, and monthly message credits.

2.2 Monthly Message Credits & Credit Depletion: Each customer interaction with your chatbot consumes message credits from your monthly allowance. Credits reset at the start of each billing cycle and do not roll over to subsequent months.

2.3 Add-ons: Customers may purchase optional add-ons, including additional message credit packs, extra AI agents, and white-label branding removal. Add-ons are billed according to the terms displayed at purchase.

2.4 Billing & Payment Processor: Paid subscriptions and add-on transactions will be processed through our designated merchant payment gateway, Razorpay, once commercial billing is active. By providing payment information, you authorize our payment processor to charge the designated fees on a recurring basis. All fees are exclusive of applicable taxes.

2.5 Cancellation & Refunds: You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of your current prepaid billing cycle. For details regarding refund eligibility and processing windows, please review our Refund & Cancellation Policy.

You agree to use the Service in compliance with all applicable local, national, and international laws and regulations.

Prohibited Conduct: You must not:

• Use the Service to transmit unlawful, defamatory, harassing, sexually explicit, fraudulent, or harmful materials.
• Reverse engineer, decompile, disassemble, or extract underlying source code or algorithms of the Service.
• Circumvent or attempt to circumvent rate limits, security controls, or tenant isolation boundaries.
• Use the Service or generated model outputs to develop, train, or optimize competing machine learning models.
• Deploy the widget in a deceptive manner intended to impersonate human support without disclosing its automated nature.

As between you and Knogents, you are solely responsible for all interactions between your deployed widget and your website visitors:

• AI Transparency & Disclosure: You are legally required to inform end visitors that they are interacting with an artificial intelligence system (and not a human representative) and to maintain your own publicly accessible privacy policy.
• Visitor Consent: You are responsible for obtaining any legally required consents under applicable consumer protection, telecommunications, and data protection laws (such as GDPR, CCPA, or Indian IT rules).
• Sensitive Personal Data Restriction: You must NOT embed the Knogents chat widget on web pages displaying or collecting sensitive personal data, payment card numbers (PCI-DSS), protected health information (HIPAA), or sensitive credentials. Knogents is not certified for processing protected health or credit card repository data.

6.1 Customer Content: You retain all right, title, and ownership in and to the content, websites, files, trademarks, and documentation you upload or provide to the Service (“Customer Content”).

6.2 Limited Processing License: You grant Knogents a worldwide, non-exclusive, royalty-free, limited license to process, parse, store, generate vector embeddings for, and transmit your Customer Content solely as necessary to operate, deliver, improve, and secure the Service on your behalf.

6.3 Knogents Platform IP: Knogents and its licensors retain all right, title, and interest (including patent, copyright, and trade secret rights) in and to the Service, software, user interfaces, documentation, and all related technology. Nothing in these Terms grants you ownership in the platform.

7.1 By Customer: You may discontinue use of the Service or terminate your account at any time through your account settings or by emailing [SUPPORT EMAIL].

7.2 By Knogents: We reserve the right to immediately suspend or terminate your account, disable your widget embed scripts, and delete ingested data if: (a) you breach these Terms; (b) your use threatens the security, integrity, or availability of the platform; (c) required by applicable law; or (d) for prolonged non-payment.

7.3 Effect of Termination: Upon termination, your right to access the Service will immediately cease, all deployed widgets will stop responding, and Knogents will permanently remove your stored data within thirty (30) days in accordance with our Privacy Policy.